801 N. 500 W. Ste. 300, Bountiful, UT 84010

Administrative Information

Billing Information:
Invoices are generated between the 15th and 20th of every month. Payment is due on the first of the month. All changes must be made through our online system or by completing a “Change Enrollment Form” found in the “Employer Documents & Forms” section on this page. Please email or fax this form to your designated billing contact or account manager.

Any changes, additions, or cancellations must be received on or before the 15th of the month to be reflected on the current month’s billing. If received after this date, changes will be reflected on the following month’s invoice.

Open Enrollment:
Open Enrollment consists of the 30 days following the effective date of your group. During this time period, employees may add or cancel their coverage. In addition, any employees who have previously declined coverage may enroll during this time period.

Your Dentist DIRECT account representative will be able to attend an open enrollment meeting to provide information regarding plan benefits or coverage and to answer any questions your employees might have.

Dentist DIRECT also provides assistance for Spanish-speaking enrollment meetings.

Enrolling, changing, or terminating coverage:
Current employees and dependents may enroll, terminate, or change coverage during open enrollment. Enrollments and changes may also take place within 30 days of a qualifying event (subject to the nature of the event). Common qualifying events are: marriage, divorce or legal separation; birth of a child or adoption of a child; new employment; loss of other coverage, etc.

Dentist DIRECT does not allow for late enrollees. Members must either enroll in conjunction with annual open enrollment or with a qualifying event.

Renewal Information:
Renewals are typically distributed 45-60 days prior to your renewal date.  You and/or your designated agent will receive a letter that will provide the necessary information regarding your renewal.

To request possible plan changes or savings options, please consult your insurance agent or call 1-866-696-6527.

Upon employee termination, the group must notify Dentist DIRECT to cancel dental coverage for the terminated employee. The former employee will then have 60 days to elect COBRA coverage through the COBRA administrator.

If the terminated employee elects COBRA, the group must submit a Change Enrollment Form to Dentist Direct. The employee will then have their coverage reinstated, effective as of the cancellation date, with no lapse in coverage.

How can I obtain more information on HIPAA?
Additional information on HIPAA can be accessed through the following links: